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At UberRC.com we have worked hard to ensure that placing an order with us is safe, straightforward and simple.

Online Ordering Safety
Your safety is guaranteed because uberrc.com uses PayPal to process all payments. We feel this method provides security and protection for you and us. We don't charge any extra for using this method of payment.

Dispatch & delivery of orders
Customer service and fast dispatch times are our number one priority, therefore we endeavour to dispatch orders placed before 3:00pm (Monday-Friday) on the same day, subject to stock availability and security checks. Most orders placed outside this time are processed the following working day - except Fridays. This excludes UK public holidays, however we make every effort to process orders received during these periods and dispatch them ASAP.

Delivery Charges
Mainland UK (Includes Northern Ireland, Wales, Scotland, Isle of Wight but NOT Southern Ireland) is free to all orders.

Courier Options (UK) (for people who can't wait)
Royal Mail Special Delivery (Next Day Delivery) (Includes Northern Ireland, Wales, Scotland, Isle of Wight but NOT Southern Ireland).
0.01 grams - 1999 grams = £7.49
2000grams+ = £22.99

Royal Mail Saturday Special Delivery (Next Day Delivery) (Includes Northern Ireland, Wales, Scotland, Isle of Wight but NOT Southern Ireland).
0.01 grams - 1999 grams = £8.49
2000grams+ = £23.99

European Delivery (Includes Southern Ireland) and deliveries Outside of Europe will be calculated upon receipt.

Collection of Order
If you wish to collect your order personally, you can indicate this preference when you checkout on the website. Please note that there will be no discount for postage and packaging and collection is possible during opening hours (9:30am-17:30pm Monday-Friday).

Complaints
We welcome all feedback about our products and services and we aim to deal with any problems or difficulties experienced by our customers quickly and fairly.

If you wish to make a complaint please e-mail us at orders@uberrc.com This email address is being protected from spam bots, you need Javascript enabled to view it or call 07971 641935.

Returns and Refunds
...are both easy as part of our total customer service. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

• Faulty Goods

If you receive an item which for whatever reason is faulty, please contact us by telephone (07971 641935) or email (info@uberrc.com) This email address is being protected from spam bots, you need Javascript enabled to view it ). You must inform us within 30 days of receipt and we will arrange a refund or replacement. If you wish to return goods please contact us for advice on the best method to use. We will refund the cost of postage.

Returns Address:
UberRC Ltd Returns
Exhibition House
North View
Soundwell
Bristol
BS16 4NT
United Kingdom

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

• Unwanted Items

If you cancel an order after it has already been dispatched, you must return the products to us at your cost unopened and within their original packaging. As long as the order is returned within 30 days, we will credit you with the price of the products, less 10% restocking fee if the products are not faulty.